Expres Relocations ("we," "our," or "us") is a professional relocation and moving company based in Riyadh, Kingdom of Saudi Arabia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

We use the information we collect for the following purposes:

• To provide, coordinate, and manage your relocation or moving service
• To prepare and send you quotes and service agreements
• To communicate with you about your move, including updates and confirmations
• To process payments and maintain financial records as required by law
• To respond to your enquiries and provide customer support
• To improve our website and services based on how they are used
• To send you service-related notifications and, where you have consented, marketing communications
• To comply with legal obligations under Saudi Arabian law and applicable international regulations

We may share your personal information with the following categories of recipients, only to the extent necessary to provide our services:

• Partner relocation agents: At your destination country, to coordinate local delivery and settling-in services
• Shipping and logistics carriers: Sea, air, and road freight carriers involved in transporting your goods
• Customs authorities: As required for import and export documentation in Saudi Arabia and destination countries
• Insurance providers: To arrange and administer shipment insurance coverage
• IT and technology providers: Who help us operate our website and business systems under strict data processing agreements
• Legal and regulatory authorities: Where required by applicable law or court order

All third parties with whom we share your data are required to maintain the confidentiality of your information and to use it only for the purposes for which it was shared.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:

• Client records and move documentation: 7 years from the date of service completion, as required under Saudi commercial law
• Financial records and invoices: 10 years in accordance with applicable tax regulations
• Quote requests that did not result in a booking: 12 months from the date of the request
• Marketing communications preferences: Until you unsubscribe or withdraw consent
• Website analytics data: 26 months in anonymised form

When your personal information is no longer required, we will securely delete or anonymise it.

We use cookies and similar tracking technologies to track user activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Under applicable data protection laws, including the Saudi Personal Data Protection Law (PDPL), you have the following rights regarding your personal data:

• Right to be informed: You have the right to know how your data is being processed
• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can request that we correct inaccurate or incomplete data
• Right to destruction: You can request the deletion of your personal data under certain conditions
• Right to withdraw consent: You can withdraw consent for data processing at any time

We implement appropriate technical and organisational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

If you believe we have inadvertently collected information from a child, please contact us immediately using the details in Section 11.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated privacy policy.

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

• Email: info@expresrelocations.com
• Phone: +966554207452
• Address: P.O. Box : 3733, Sulay Riyadh 11432, Saudi Arabia

We are committed to resolving any privacy concerns you may have and will respond to all enquiries within 30 days of receipt.